At Dr. Komal Schmid’s Online Doctor Counseling, we understand that circumstances may arise that require you to cancel your appointment. We strive to make the cancellation process as smooth and convenient as possible while also ensuring fairness to both our clients and our counselors. Please review our cancellation and refund policy outlined below:
1. Cancellation Policy:
- If you need to cancel your appointment, we kindly ask that you provide us with at least 24 hours’ notice prior to the scheduled appointment time.
- You can cancel your appointment by logging into your account on our website or by contacting our support team directly.
- Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
2. Refund Policy:
- We understand that there may be situations where you are unable to attend your appointment despite providing advance notice. In such cases, refunds may be considered on a case-by-case basis.
- Refund requests must be submitted in writing to our support team and will be reviewed within a reasonable timeframe.
- Refunds will only be issued for canceled appointments if the cancellation was made within the specified time frame and meets the criteria outlined in our cancellation policy.
- Refunds will be issued using the original method of payment.
3. Exceptions:
- Refunds will not be provided for appointments that were missed without prior notice or for appointments canceled with less than 24 hours’ notice, unless in exceptional circumstances.
- In the event of technical difficulties or unforeseen circumstances that prevent you from attending your appointment, please contact our support team as soon as possible to discuss your options.
4. Contact Us:
- If you have any questions or concerns about our cancellation and refund policy, please don’t hesitate to contact us at info@komalschimd.com. Our support team will be happy to assist you.
By scheduling an appointment with Dr. Komal Schmid’s Online Doctor Counseling, you acknowledge that you have read, understood, and agreed to our cancellation and refund policy. We appreciate your cooperation and understanding as we work to provide you with the best possible service.